Refund policy

GUARANTEES, RETURNS, REPLACEMENTS AND CLAIMS

Guarantees cover faulty materials and workmanship only and are void in cases of misuse.

All claims for short supply, damaged or faulty goods must be made within FOURTEEN DAYS of receipt of goods. We will not be liable for lost or stolen goods once delivered. All orders are sent with an "authority to leave" unless otherwise stated.

Returns for unopened goods may accepted by the company and are only be arranged via Management. Simply contact us to let us know about the issue, we’ll arrange a return shipping label, you just pay the cost to return the product. Once received, we will refund you the price of the goods (not including shipping) for that item or replace the items if you prefer, provided the goods are returned in the same condition as they were sent. Proof of purchase must be provided prior to returning the product/s. Due to the brittle nature of confectionery, we don't offer refunds for broken lollies. Please consider this prior to purchase.

All other refunds, returns & claims will be as per the ACCC guidelines.