Terms of service

TERMS AND CONDITIONS OF SALE

Terms are made and orders accepted subject to the following terms and conditions unless otherwise agreed by us in writing:

“The Company” means Wholesale Freeze Dried Foods

“The Purchaser” means the customer named contracting with the company on the order/invoice.

Your use of any information or products on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Placing Your Order

All prices listed are in Australian Dollars (AUD).

You may place your order by filling in the order form on this website. When you place your order, we will issue you with an order number. We will do this by email. When creating an account, you will automatically be added to our mailing list. Please unselect this box if you do not wish to receive exclusive deals from us.

By placing an order, you make an offer to us to purchase the products you have selected based on these Terms and Conditions.

Most product lines are produced to order with only limited stock on hand. If you require your products urgently you should contact us for inventory availablity prior to purchase. This can take 2 weeks. If projection is past this we will contact you within 5 business days for projected forecast. If projections are not within your expectations, we will give you the option to proceed, refund or change your order. All wholesale & custom orders are predicted to have a lead time of approximately 4 weeks. We will communicate the estimate at the time of quoting.

We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered.

If we cannot process or accept your order after payment is received, we will contact you by email or telephone.

Wholesale Freeze Dried Foods reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.

PRICES AND TERMS OF PAYMENT

All prices listed or quoted are subject to alteration without prior notice and prices charged will be those current at the time of dispatch of the goods.

Trade prices & custom orders quoted do not include GST or freight. Nil GST on exports.

Payment is due in full before any goods or services can be supplied. Orders placed on a weekend or a public holiday will not begin payment processing until the next business day.

DELIVERIES

Orders will be shipped to you by Australia Post, or where more appropriate, a Courier Service of our choosing. we have no control over delivery time frames once the order has left our facility.

Any date specified for delivery is an estimate only. The Company shall not be liable to the purchaser for any loss or damage whatsoever arising from a failure to deliver on the specified date.

Once orders are dispatched from our warehouses, we accept no responsibility for delays to deliveries. Please contact the freight supplier directly. If a response is not received within 72 hours please contact our customer service team.

All orders are sent with an 'Authority to Leave' unless otherwise specified.

If for any reason the end shipping costs are significantly different from the quoted price we will contact you to make alternative arrangements. Particularly, international shipping can vary significantly from the website quoted price. Please contact us for further information or to make a firm quote (recommended for overseas purchases).

If you require a fully insured postal service that must be signed for, rather than being left at your door, it is your responsibility to request this at the time of ordering. An additional charge will be payable for this service.

With our nominated Courier Service we recommend that your nominated delivery address is one where someone is present to accept your delivery between the hours of 9.00am and 5.00 pm. Our courier cannot guarantee a specific delivery date or time. If no-one is present to accept delivery, the package may be left at the door or a slip will be left in the mail box so that you can negotiate a suitable arrangement for final delivery or collection. This is your responsibility.

Although every effort is made to ship your order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your order has not arrived after the estimated delivery time, please contact the carrier service first, then our customer service team.

Please note, most services will not deliver to certain propertied, i.e: past locked gates, properties with dogs, unsealed roads etc. Please consider this prior to completion of order. 

ERRORS OR OMISSIONS

Clerical errors or omissions, whether in computation or otherwise in any quotation, acknowledgment or invoice, shall be subject to correction.

DISPUTES

In the event that any part of an invoice is disputed, the amount not under question shall be paid promptly according to the applicable payment terms. Any claims or disputes arising hereunder shall be subject to arbitration.

GUARANTEES/REPLACEMENTS AND CLAIMS

Guarantees cover faulty materials and workmanship only and are void in cases of misuse.

All claims for short supply, damaged or faulty goods must be made within FOURTEEN DAYS of receipt of goods. We will not be liable for lost or stolen goods once delivered. All orders are sent with an "authority to leave" unless otherwise stated.

Returns for unopened goods may accepted by the company and are only be arranged via Management. Simply contact us to let us know about the issue, we’ll arrange a return shipping label, you just pay the cost to return the product. Once received, we will refund you the price of the goods (not including shipping) for that item or replace the items if you prefer, provided the goods are returned in the same condition as they were sent. Proof of purchase must be provided prior to returning the product/s.

All other refunds, returns & claims will be as per the ACCC guidelines.

PROPERTY AND RISK

Risk (including insurance responsibility) shall pass to the Purchaser on collection of the goods by the Purchaser or on delivery by the Company or by the source to the Purchaser or his agent or to a carrier for delivery to the Purchaser.

Ownership of the goods sold by the Company is retained by the Company until payment is received for the full amount owing in respect to those goods. This provision is designed to protect the Company in the event of the bankruptcy, receivership or liquidation of the Purchaser, a seizure of goods by a creditor of the Purchaser or default in payment. Such events and the filing of legal proceedings seeking any such event are subsequently referred to as “the said events”.

Until such payment is made the Purchaser shall be only a fiduciary owner of the goods and the Purchaser agrees to:

·        Enable the goods to be readily identifiable as the property of the Company.

·        Maintain the goods so supplied in good order and condition and to return the goods immediately if called upon to do so by the Company.

In the event of default in payment on the due date, time for which is strictly of the essence, or in any other said events the purchaser shall at the request of the Company hand to the Company the said goods under a bona fide transaction not intended simply to deprive of in an attempt to deprive the Company of the benefit of the retention of the title. In the event of a sale of the goods or any payment in full the Company shall, as trustee for the Company:

·        Hold all monies received by the Purchaser on any such sale of the goods separate from the Purchasers own money and in the name of and to the credit of the Company and the Purchaser will on request from the Company pay such proceeds to the Company.

·        Hold all claims against purchasers of any such goods who have not made payment for the same in trust for the Company and the Company may in any of the said events either in its own name or in the name of the Purchaser make claim to and issue proceedings to recover the sale price of such goods.

DESCRIPTION OF PRODUCTS

Modification and improvements to the Company’s products are constantly being made. Descriptions, illustrations and prices are therefore not binding.

METHODS OF PAYMENT

• Cheques are NOT accepted.

• Credit Card processed securely by Shopify – If paying by phone with credit card a 2% processing fee may be applicable. Please call 0405 106 126

• Direct deposit. Orders will not be sent until funds have cleared our account. Monies shall be deposited to the following:

Account Name: Wholesale Freeze Dried Foods

Bank Name: NAB

BSB: 083-237

Account Number: 24 271 6693

Please include your order/invoice number as a reference.