Shipping policy

DELIVERIES

Most product lines are produced to order with only limited stock on hand. If you require your products urgently you should contact us for inventory availablity prior to purchase.

Orders will be shipped to you by Australia Post, or where more appropriate, a Courier Service of our choosing. we have no control over delivery time frames once the order has left our facility. Any date specified for delivery is an estimate only from dispatch date. 

The Company shall not be liable to the purchaser for any loss or damage whatsoever arising from a failure to deliver on the specified date. 

Once orders are dispatched from our warehouses, we accept no responsibility for delays to deliveries. Please contact the freight supplier directly. If a response is not received within 72 hours please contact our customer service team.

All orders are sent with an 'Authority to Leave' unless otherwise specified.

If for any reason the end shipping costs are significantly different from the quoted price we will contact you to make alternative arrangements. Particularly, international shipping can vary significantly from the website quoted price. Please contact us for further information or to make a firm quote (recommended for overseas purchases).

If you require a fully insured postal service that must be signed for, rather than being left at your door, it is your responsibility to request this at the time of ordering. An additional charge will be payable for this service.

With our nominated Courier Service we recommend that your nominated delivery address is one where someone is present to accept your delivery between the hours of 9.00am and 5.00 pm. Our courier cannot guarantee a specific delivery date or time. If no-one is present to accept delivery, the package may be left at the door or a slip will be left in the mail box so that you can negotiate a suitable arrangement for final delivery or collection. This is your responsibility.

Although every effort is made to ship your order as quickly as possible, estimated ship times may change due to changes in supply or circumstances beyond our control. If your order has not arrived after the estimated delivery time, please contact the carrier service first, then our customer service team.

Please note, most services will not deliver to certain propertied, i.e: past locked gates, properties with dogs, unsealed roads etc. Please consider this prior to completion of order.